Job Description
As a Assistant Manager Operations and Fulfillment at PakWheels. You will be responsible for overseeing the end-to-end fulfillment process, ensuring operational efficiency, vendor compliance, and seamless delivery execution. The role involves managing logistics, third-party partnerships, and complaint resolution to enhance customer satisfaction and optimize fulfillment performance.
Responsibilities:
- Develop and monitor vendor compliance policies and performance metrics.
- Maintain vendor scorecards to ensure service level agreements (SLAs) are met.
- Identify non-compliance issues and work with vendors to resolve them.
- Oversee the distribution network to ensure timely and cost-effective deliveries.
- Monitor and optimize the Profit & Loss (P&L) of deliveries and distribution operations.
- Work closely with logistics partners to improve last-mile delivery efficiency.
- Manage third-party logistics (3PL) accounts, ensuring accurate reconciliation of services.
- Process 3PL payouts in a timely and accurate manner.
- Conduct audits to verify billing accuracy and resolve discrepancies.
- Ensure smooth onboarding and operational support and training for sellers.
- Improve the seller experience by streamlining processes and resolving pain points.
- Work closely with internal teams to enhance seller performance.
- Collaborate with technology and logistics teams for 3PL product integrations.
- Work with cross-functional teams (CFTs) to improve order management and delivery tracking.
- Drive automation and efficiency in fulfillment processes.
- Oversee customer and vendor complaint resolution related to fulfillment and deliveries.
- Develop and implement strategies to reduce recurring complaints.
- Work with customer support and operations teams to enhance service quality.
Qualifications:
- Bachelor’s/Master’s degree in Business Administration, Supply Chain, Logistics, or a related field.
- 5-7 years of experience in e-commerce operations, logistics, or fulfillment.
- Experience in vendor management and 3PL coordination is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and negotiation skills.
- Proficiency in Google sheets, data analysis, and ERP/OMS systems.
- Ability to manage multiple stakeholders and drive process improvements.
- Experience working with 3PL partners and handling reconciliation.
At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas
