Assistant Manager, Deals & Discount

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a “Assistant Manager - Deals & Discounts” and play your part in the “Commercial Projects Domain.” 

On this journey, you will report to “Lead, Deal and Performance”

Your Responsibilities will include: 

• Operations Management: Oversee day-to-day operations and manage BPO performance to ensure daily efficiency.
• Strategy Development: Develop innovative strategies for deals and discounts to drive conversions and work towards enhancing customer satisfaction.
• Process Improvement: Implement new processes to increase BPO efficiency.
• SOP Creation/Update: Update and create Standard Operating Procedures (SOPs) to streamline operations and improve performance.
• Product and Optimization Focus: Collaborate with relevant teams to explore opportunities for automating manual tasks and optimizing operations to achieve maximum efficiency.
• Performance Analysis: Conduct performance analysis of deals post-implementation to assess effectiveness and identify areas for improvement.
• System Proficiency: Stay updated with relevant systems and tools, ensuring a clear understanding of product functionalities and execution processes.

Your role in this journey requires the following: 

• Minimum 1 year of relevant work experience, with previous experience in operations management and strategy development, preferably in the e-commerce or related industry.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with proficiency in English.
• Demonstrated ability to work in a fast-paced environment and manage multiple priorities effectively.
• Proven track record of process improvement and optimization initiatives.
• Proficiency in Microsoft Office Suite and familiarity with relevant tools and systems.
• Must be aware of tools:- (Tableau, Advance Excel, Gsheets) along with basic SQ.

Role Breakdown:

This role offers a unique blend of operations, strategy, and performance analysis, providing an opportunity for growth and development in a dynamic environment.

• Operational Work: 50%

  
  

  • BPO Ops 30%

    
    

  • Adhoc day to day task 20%

    
    

• Stakeholder management 20%

  
  

• Performance Analysis: 30%

  
  

What does your playfield look like?  

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver. 
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.