Assistant Manager, Account Manager Pantry

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The Account Manager - Pantry will be responsible for acquiring new clients and managing the entire sales process from initial contact to recovery. This role requires a dynamic and results-driven individual who can identify and pursue new business opportunities, build strong relationships, and ensure customer satisfaction.

New Client Acquisition:

• Identify and target potential clients in the HORECA, office, and industrial sectors.
• Develop and implement strategies for lead generation and conversion.
• Conduct market research to understand client needs and preferences.
• Present and promote pantry solutions to prospective clients.

Sales Process Management:

• Manage the entire sales cycle from lead generation to closing deals.
• Prepare and deliver persuasive sales presentations and proposals.
• Negotiate terms and conditions with clients to achieve mutually beneficial agreements.
• Ensure timely and accurate documentation of sales activities and client interactions.

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships.
• Provide exceptional customer service and support to ensure client satisfaction.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular follow-ups to assess client needs and identify opportunities for upselling or cross-selling.

Recovery and Payment Collection:

• Monitor and manage account receivables to ensure timely payment collection.
• Coordinate with the finance team to resolve any billing or payment issues.
• Implement effective strategies to minimize overdue accounts and reduce payment delays.

Market and Product Knowledge:

• Stay updated on industry trends, market conditions, and competitor activities.
• Develop a deep understanding of the company's product offerings and their benefits.
• Provide feedback to the product development team based on client insights and market demands.