Assistant Manager, Account Management

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a “Assistant Manager, Account Management” and play your part in the Commercial Domain. 

On this journey, you will report to Manager, Account Management.

Responsibilities:

• The primary responsibility of the individual will be to have a direct and one - on - one coordination with the partner restaurants. He/She will be responsible for the order growth and GMV growth of the tagged portfolio
  
  Major KPIs will include 
• NCR Revenue Generation
• Deal Penetration
• Controlling the Vendor Fail Rate
• Controlling the Offline Hours
• Ensuring that maximum inventory stays live.
• Aligning the strategy of the vendors with the strategy of the company to ensure that the relationship is beneficial for both parties
• Conduct regular meetings with the POCs of the tagged vendors and share feedback as to how things can be improved month on month

Your role in this journey requires the following:

• Atleast a 4-year degree program from a reputable institution preferably in business administration
• 3 years or more experience preferably in a similar role
• You are comfortable using business intelligence tools (e.g. Tableau)
• Comfortable in working with different MS Office tools
• Analytical thinking and able to identify gaps and opportunities
• Highly organized and self-disciplined, able to work on multiple projects in a self-structured and well-prioritized way
• Effective communication and interpersonal skills with a problem-solving attitude is the cornerstone of your personality

What does your playfield look like?  

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver. 
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.