Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : Account Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years of formal education Graduate
Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service and support to ensure smooth functioning of the infrastructure service management. Roles & Responsibilities: - Provide technical support and troubleshooting for critical business systems, ensuring timely resolution of issues. - Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing strong analytical and problem-solving skills. - Develop and maintain documentation for support processes and procedures, ensuring adherence to best practices and standards. - Contribute to the continuous improvement of support processes and procedures, utilizing good-to-have skills in account management to enhance customer satisfaction. Professional & Technical Skills: - Must To Have Skills: Strong knowledge of infrastructure service management. - Good To Have Skills: Experience in account management. - Experience in providing technical support and troubleshooting for critical business systems. - Strong analytical and problem-solving skills. - Excellent documentation and communication skills. - Ability to work collaboratively in a cross-functional team environment.15 years of formal education Graduate

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.