Function: Customer Development
Work Level: WL1
Reports to: National Sales Operations Manager
Scope: Local
Location: Karachi Head Office
Terms & Conditions: Full Time Role
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE
The Assistant Channel & Whitespace Manager is responsible for managing and growing sales through various distribution channels. This role focuses on executing channel strategies and identifying new markets, building relationships with partners, analysing channel performance, and supporting the field team in driving and maximizing channel effectiveness.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Coordinate with all the four BGs for the execution of channel and whitespace strategy.
Assist CSPs in D4C and optimizing relationships with field stakeholders.
Ensuring Channel plans are as per design guidelines and aligned budgeting with finance teams
Ensure governance of channel plan in the field while tracking performance and managing channel agreements and ensuring compliance with contractual obligations and company policies.
Oversee the appointment of dealers, retailers, and stockists to maximize reach in whitespaces.
Collaborate with sales teams to ensure effective communication and execution of channel programs.
Identify new growth opportunities and drive penetration into untapped areas.
Ensure efficient supply chain/ logistics operations and building and managing distribution networks while ensuring product availability in rural areas.
WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications
Minimum 4 years’ experience in Customer Development in FMCG industry – preferably in sales/ key account management
A bachelor’s degree in any discipline
Experience working in cross-functional teams.
Have experience working and leading in cross-functional teams.
Skills
Be a strategic, highly adaptable, and entrepreneurial person.
Have strong communication, negotiation and influencing skills with senior stakeholders.
Have strong financial acumen and analytical skills.
Leadership
You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
Critical SOL (Standards of Leadership) Behaviors
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.