Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of a Project Manager
In this role, you will:
- The Regulatory Compliance Service Management Lead will work with the leadership of Risk & Compliance, product ownership and Engineering, helping them define and enhance the service management function by providing subject matter expertise and leadership.
- The role involves building and contributing to the relevant strategies and methodology of the function, balancing IT service management practices with agile methodologies, including and not limiting to practices such as site reliability engineering and enabling cultures such as DevOps to mature. Furthermore the introduction and adoption of appropriate tools based on their knowledge and experience and through identifying industry best practice will be an attribute to enhance observability position of the organisation..The Service Management lead will be responsible for creating and owning IT service management deliverables as part of the wider service management practice
- Contributing to strategic operational model of self reliant development pods
- Liaising with many geographically dispersed teams to coordinate IT service management practices
- Producing both written and verbal knowledge transfer documentation to support the ever diverse support team members
- Understanding the business and organizational context of the client engagement and using this knowledge to reduce risks within the IT service management are
- Leading a service desk team – ensuring platform stability across service estate
- Ensuring service management and development teams utilize industry standard techniques for engaging and performing restoration actions of IT technology services
