Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Advisory Support.
This is a Fixed Term Direct Contract Role for 1 year.
Principal responsibilities
- Continuous stakeholder management and relationship building with HR teams as well as employees and managers
- The provision of accurate and legally compliant HR procedural advice against the bigger picture of commercial need and potential costs of non-compliant decision-making
- Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
- Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
- Help in interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required..
- Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
- Provide advice and guidance through a range of channels, e.g. case management tools, click to chat and telephone, balancing face to face contact as necessary
- Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. Work with the HR business in order to influence appropriate changes.
