Account Manager (Marketing Operations)

Employment Type: Full-Time
Working Hours: EST Time Zone

About Pavago
Pavago is seeking a detail-oriented Account Manager (Marketing Operations) to oversee our client services. This pivotal role involves managing client onboarding, setup, reporting, and ensuring that key marketing processes—such as campaign tracking, performance reporting, and workflow standardization—are effectively followed. The ideal candidate will demonstrate strong organizational and communication skills, as well as experience managing multiple clients in a fast-paced environment. This role is instrumental in ensuring the satisfaction and success of our client portfolio.

Responsibilities

• Client Onboarding and Setup: Coordinate and manage the onboarding process for new clients, ensuring all systems and marketing workflows are configured correctly and efficiently.
• Marketing Process Management: Implement and oversee marketing processes, including campaign tracking and execution, performance reporting and analytics, workflow standardization to streamline operations, and quality control checks to ensure marketing materials align with client goals.
• Reporting and Insights: Prepare and deliver regular reports to clients, providing data-driven insights on campaign performance, KPIs, and actionable recommendations.
• Client Relationship Management: Maintain and develop strong client relationships, acting as the primary point of contact to address inquiries, concerns, and requests.
• Task Delegation and Oversight: Assign tasks to relevant teams (e.g., creative, analytics, and operations) to meet client requirements and ensure timely delivery.
• Issue Resolution: Troubleshoot and resolve any issues related to marketing operations, such as delays, campaign performance, or technical challenges.
• Campaign Monitoring: Monitor live campaigns to ensure performance aligns with client expectations and make adjustments as needed.

What Makes You A Perfect Candidate

• Proactive Problem Solver: You can anticipate challenges and take initiative to address them effectively.
• Organized Multitasker: You excel at managing multiple clients and projects simultaneously without missing critical details.
• Collaborative: You work well with cross-functional teams, ensuring smooth communication and coordination.
• Data-Driven: You rely on analytics and insights to optimize marketing processes and present actionable updates to clients.
• Client-Focused: You prioritize client needs, consistently striving to deliver exceptional service.
• Process-Oriented: You are adept at following and improving established workflows to ensure efficiency and consistency.

Requirements and Skills

• Experience: Previous experience in a marketing operations, client services, or account management role is highly desirable.
• Marketing Proficiency: Familiarity with marketing tools, such as CRM systems, project management software, analytics platforms, and ad campaign managers.
• Strong Communication Skills: Ability to communicate clearly and effectively with clients, team members, and stakeholders.
• Attention to Detail: A meticulous approach to tasks, ensuring accuracy in client onboarding, campaign tracking, and reporting.
• Adaptability: Comfortable working in a dynamic, fast-paced environment with shifting priorities.
• Time Management: Proven ability to prioritize and manage competing demands to meet deadlines.

Interview Process

• Initial Phone Call: A brief conversation to assess your experience and overall fit for the role.
• Video Interview: A more in-depth discussion to explore your skills, background, and approach to recruitment.
• Final Interview: A comprehensive interview with the client to ensure alignment with the role’s objectives and expectations.
• Background Checks: Verification of references and past professional experience to confirm your suitability for the position.