Under the general direction from Alila Hotels Policies and Procedure to act in a professional and proper manner to ensure maximum levels of guest service and satisfaction are provided.
·Willing and able to perform all spa treatments featured on the Spa Alila menu
·Must possess a solid understanding of spa alila’s products and their healing benefits.
·To be focused and dedicated to performing each treatment consistently and from the heart.
·Participate in training including English & Arabic language classes, product knowledge, operation standards, service and all therapeutic trainings.
·To be easily and quickly adaptable to change with therapies and flows as training and development is provided.
·To be easily and professionally adaptable to each and every guest’s wellness needs.
·Must take good care of personal grooming and hygiene, including eating well and drinking plenty of fluids.
·Must present yourself at all times in a well groomed manner.
·Believes learning never ends and is passionate and receptive to learn new therapies and products.
·Must understand and obey hotel and spa’s policies and procedures.
·Ensure all stations, treatment rooms, public areas and store rooms are prepared and kept to standards.
·Ensure your working area and treatment rooms are perfectly clean and sanitized before the arrival of any guests.
·Continue to learn other language skills and use with confidence.
·Fulfilling the training matrix minimum requirements.
·Pass on any guest’s comments, good or bad to spa supervisors and Managers.
·Pass on any information regarding damaged operation equipment, fixtures, furnishings, depleted stock levels or product defect to spa supervisors and Manager.
·To contribute to creating a happy and harmonious working environment.
Core Competencies
a.Skill
1.Has Massage Skills
2.Has Facial Skills
3.Manicure & Pedicure
4.Body treatments
b.Knowledge
1.Good in English
2.Has Product Knowledge skills
3.Has Body anatomy knowledge
4.Has Spa & Wellness menu knowledge
c.Self Image
1.Responds appropriately to customer inquiries, requests or complaints
2.Acts to makes things better for the customer
3.Encourages others to work together as a team
d.Trait
1.Engaging to the guest
2.Acts in a consistent manner