SKIN THERAPIST

 Service to be performed to the clients (irrespective of genders)

 Services are related to Skin, Hair & Body (Laser, Peels, Body Services, Facial treatments & others)

 Perform the services as per SOP standards.

 Conduct pre-checks for the treatment before beginning the client session.

 Explain service/procedure process, benefits, machines used, pre and post treatment care, etc. to the client, for existing client, check on previous session experience before conducting the session.

 Gauge the need for Doctor Intervention, if required during or after service.

 Assisting Doctors for Doctor led services

 MOH related formalities to be performed.

 Cross sell products and maintain stock with the objective of achieving smooth clinic operations, enhancing client satisfaction and retention within the limits imposed by operations processes and local regulatory requirements.

 Need identification and analysis of client skin, hair and body.

 Drive Inputs by highlighting client concern and recommending dermatologists meet up.

 Recommend service line basis the initially diagnosis of client’s skin and suitable services.

 Out calling the existing serviced clients for appointments.

 Seek client signature on consent form prior to service; Prepare and sign Therapy sheet for laser, facial, etc.

 Seek Doctor review and counter signature on Therapy sheet, especially Laser; File the documents in the client file.

 Perform job related tasks/activities with consistency, accuracy and thoroughness

 Support in Stock management process of the clinic.

 Participate in refresher trainings for therapies as nominated by CM.

 Perform services to customer with utmost care and diligence in accordance with the training instructions, Standard Operating Procedures and guidelines provided.

 Responsible to report misconducts and incidents of violation of Code of Conduct (COC)/ SOP at clinic level.

 Making Callouts to clients as per CM instructions.