Job Description
We are seeking a skilled Seniro/Head waiter for our prestigious client in Muscat, Oman.As a Senior/Head Waiter, you will oversee and manage the waitstaff, ensure smooth restaurant operations, and create a welcoming atmosphere for guests. Your leadership and attention to detail will play a crucial role in enhancing the guest experience, driving service standards, and ensuring that all operational and customer service objectives are met.
Preferably: Indian National
Key Responsibilities:
Leadership and Supervision:
- Lead, train, and mentor junior waitstaff, ensuring they follow service standards and deliver a high level of customer satisfaction.
- Assign tasks and manage shifts for waitstaff to ensure smooth operation of the dining area.
- Motivate and inspire team members to provide excellent customer service and improve performance.
- Handle conflicts or difficult situations with guests or staff in a professional manner.
Customer Service:
- Greet guests, provide menus, and ensure they are seated in a timely and courteous manner.
- Offer menu recommendations, answer questions, and ensure customer satisfaction throughout their dining experience.
- Address and resolve customer complaints and concerns swiftly and professionally, ensuring the best possible guest experience.
- Ensure all guests receive prompt, professional, and attentive service throughout their meal.
Operational Efficiency:
- Oversee the daily operations of the dining area, ensuring a clean and organized environment.
- Ensure all orders are communicated accurately and promptly to the kitchen and bar staff.
- Monitor food and beverage quality to ensure it meets the restaurant’s standards before serving.
- Ensure smooth communication between kitchen and waitstaff, optimizing service flow.
Quality Control and Standards:
- Maintain cleanliness and orderliness of the dining room, ensuring all tables and service areas are properly prepared and well-stocked.
- Uphold the restaurant's hygiene and safety standards in the dining area.
- Ensure that all staff adhere to health, safety, and food safety regulations.
Training and Development:
- Provide ongoing training and guidance to junior staff on restaurant policies, service techniques, and menu knowledge.
- Conduct performance reviews for waitstaff and provide constructive feedback for improvement.
- Organize team meetings to discuss operational improvements, customer feedback, and team performance.
Sales and Upselling:
- Encourage and coach the team to upsell food and beverage items, increasing sales and enhancing guest satisfaction.
- Monitor and evaluate customer feedback to improve service delivery.
Administrative and Financial Tasks:
- Manage opening and closing duties for the front-of-house, ensuring proper cash handling, tip distribution, and cleanliness.
- Assist in the management of the restaurant's inventory, ensuring adequate supplies of linens, silverware, and service items.
- Monitor daily sales and report any discrepancies to the management team.
Requirements:
- Proven experience as a Senior Waiter, Head Waiter, or in a supervisory role within a hospitality or restaurant environment.
- Strong leadership skills and ability to manage and motivate a team.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Knowledge of food safety and hygiene standards.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills, especially when handling guest complaints or service issues.
- Ability to train, mentor, and develop staff.
- Flexibility to work evenings, weekends, and holidays as required.
- High school diploma or equivalent required; additional hospitality management qualifications are a plus.
Duty: 9 hours per day 6 days a week (with one hour break)
Gender: Male
Nationality: Preferably Indian
Benefits:- Accommodation: Provided by the company
- Transport: Provided by the company
- Salary: OMR 180 to 230 OMR
- Air Ticket: After completing 2 years
- Visa
- Medical Insurance
