Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
Greet & seat customers and serve them in a professional, discreet & personalized way
Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
Consistently monitor quality of Food & Beverage being served
Practice good customer relations and attend to customer complaints / queries satisfactorily
Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
Ensure minimum wastage, breakage and spoilage
Actively use up selling techniques to exceed Guest expectations and increase revenue
Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
Comply with the hotel environmental, health and safety policies and procedures
