Reservation Sales Agent - Jumeirah Muscat Bay

About Jumeirah

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.

About the role

An exciting role has arisen for a talented Reservations Sales Agent Role to join the pre-opening and Reservations department at Jumeirah Muscat Bay Resort. The main purpose of this role is to be responsible for the timely, accurate & efficient handling of reservation requests through different channels such as but not limited to telephone and email.

Your key responsibilities will include:

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
• Achieve targets set by Jumeirah for revenue, quality and customer service standards
• Proactively handle and resolve customer queries and escalations through all telephone and email channels
• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
• Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
• Take ownership and keep up to date with information and training required to complete role effectively
• Actively drive and work towards own Individual Performance Objectives and department objectives.
• Actively demonstrate and comply with Jumeirah IT security and compliance policy
• Any other duties as may reasonably be requested by the management
• Be an ambassador of the Spirit of Jumeirah, our brand, our vision and company Values
• To perform other duties that management may from time to time reasonably require

About You

In order to be considered for this role, you should have the below qualifications and experiences.

• At least 12 months experience in a customer service role preferably in luxury hotels, travel agency or airlines You must able to communicate clearly, effectively and fluently in both verbal and written English
• The ability to communicate (fluently) in additional languages is desirable (Arabic, Russian, Chinese, German, French or Italian)

• Computer literate in all Microsoft Office packages
• Proven experience in using systems like Opera PMS, Opera Cloud, SynXis CRS, Booking.com extranet, Expedia extranet is desirable.

About the Benefits

This position offers a highly competitive salary and package which includes; housing, flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, discounts on Jumeirah F&B Outlets and reduced hotel rates.