Job Description
On behalf of the client, we seek an Operations Manager in the F&B industry to ensure smooth and efficient operations across all facets of the business. This role focuses on overseeing day-to-day activities, optimizing processes, managing teams, and ensuring high-quality service and product delivery while adhering to industry standards and regulations.
Key Responsibilities
1. Operational Management
- Oversee daily operations across all departments, including kitchen, service, supply chain, and logistics.
- Monitor and improve operational workflows to ensure efficiency and cost-effectiveness.
- Coordinate with managers and staff to maintain smooth operations in compliance with company standards.
2. Quality Assurance and Compliance
- Ensure compliance with food safety standards, health regulations, and local laws.
- Conduct regular quality checks on food, beverages, and service to maintain brand standards.
- Develop and implement standard operating procedures (SOPs) for consistent performance.
3. Team Leadership and Development
- Manage and train team members, including kitchen staff, servers, and supervisors.
- Foster a positive work environment that encourages collaboration and high performance.
- Conduct performance reviews and identify opportunities for skill development.
4. Financial Oversight
- Manage budgets, control costs, and ensure profitability.
- Analyze financial reports, including profit margins, operational costs, and sales data, to make informed decisions.
- Collaborate with the finance team to prepare and monitor operational budgets.
5. Supply Chain and Inventory Management
- Oversee procurement, storage, and inventory control of food, beverages, and supplies.
- Collaborate with suppliers to ensure timely delivery and cost-effective purchasing.
- Monitor stock levels and reduce wastage by implementing efficient inventory management systems.
6. Customer Experience Management
- Ensure exceptional customer service by addressing complaints and resolving issues promptly.
- Monitor customer feedback and implement improvements based on reviews and surveys.
- Work with marketing teams to align operations with promotional campaigns and events.
7. Process Optimization and Innovation
- Identify bottlenecks in operations and implement process improvements.
- Integrate technology solutions (e.g., POS systems, reservation platforms) to enhance efficiency.
- Stay updated with industry trends and introduce innovative practices to maintain competitiveness.
8. Safety and Risk Management
- Ensure workplace safety by adhering to occupational health standards.
- Conduct regular audits and inspections to identify and mitigate risks.
- Prepare and implement contingency plans for emergencies or disruptions.
