Oman - Operations Supervisor, Port Agency

You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People– we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#InchcapeShippingServices

Business Need / Purpose of Role

The Operations Supervisor - Port Agency reporting to the Assistant Operations Manager - Marine Services, based out of Sohar, Oman shall be responsible to manage Marine Services Operations, continually driving service quality and effectiveness while ensuring sustained commercial growth in business. Actively manage resources and processes related to the Operations Services provided by Inchcape.

Objectives & Measurement – Key Responsibilities

• Overseeing all Operational activities and resources while ensuring compliance within the assigned territory. 

• Ensure Marine Service Performance and Service Quality compliance per Standards of Operations. 

• Ensure that standards of services provided are continuously maintained and improved. E.g. reporting format, contents and frequency. 

• Pro-actively identify new means of achieving cost savings, including vendor discounts on behalf of the principal and the Company. 

• Selecting and appointing vendors and suppliers, while ensuring compliance with Finance - Procurement governance, as well as Inchcape supplier agreements and Supplier Code of Conduct. 

• Proactively identifying new business and sales opportunities within the Territory.  

• Ensure sales leads and opportunities generated in the territory are follow up and Customers are contacts/visited to increase port revenue.  

• Ensure that correct amount of pre-funding is received, or the correct level of authority has approved any deviation, prior to performing the Port Call, in line with the Chart of Authority. 

• Oversee efficient Disbursement Accounts production and maintain close working relationship with the local Financial Management. 
  

• Actively promote the use of, and review of; CAR Log, lessons learned, improvements and suggestions. 

• Provide training and assistance in operating IT applications and day-day operations.  
  

• QHSSE matters in own function, including PPE requirements. 

Knowledge, Skills, and Abilities

• Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
• Being able to communicate verbally/writing in a clear and concise manner.
• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Good interpersonal relationship in managing people/sub-ordinates, planning, organizing. 
• Excellent attention to minute details.
• Self-driven, organized, and excellent coordination ability.
  
• Strong Problem Solving & Analytical Skills. 

• Excellent Time Management Skills.

• Having a global perspective and possess a progressive thinking skill.

Education, Qualifications, Certifications, and Licenses

• 3 - 5 years’ relevant experience of working within a customer service center in the marine / shipping services industry. 
  
• Having a good knowledge of Port / Shipping operations within the local middle east territory.
• Working knowledge of operating and / or CRM (Customer Relationship Management) systems.
• Experience of working to pre-defined processes and procedures and delivering work in accordance to SLA (Service Level Agreements).
  
• A relevant academic qualification shall be desirable.
  

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - We’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.

 #LI-AJ1