Learning & Quality Manager
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Oman, Salalah
Hotel: Salalah (SLLSS), Po Box 870, 211
Job number: 141400
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As the Learning & Quality Manager, you will be responsible for ensuring that all team members are equipped with the skills, knowledge, and resources they need to deliver exceptional service to our guests. You will oversee training programs, implement quality assurance measures, and work closely with department heads to continuously improve the guest experience.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Training & Development: Design, implement, and evaluate training programs for all hotel staff. Ensure that training is aligned with hotel standards and guest expectations.
Quality Assurance: Develop and maintain quality assurance protocols to monitor guest satisfaction, ensuring that our services meet and exceed expectations.
Team Support: Work closely with department heads to identify training needs and provide support for staff development.
Performance Evaluation: Monitor the effectiveness of training programs through regular assessments and feedback. Provide constructive feedback to enhance team performance.
Compliance: Ensure that all training and operational processes are in compliance with health, safety, and legal requirements.
Guest Experience: Identify areas for improvement in the guest journey and develop initiatives to elevate overall satisfaction.
Reporting & Analysis: Track key performance indicators related to training and quality. Report findings to senior management and make recommendations for improvements.
Proven experience as a Learning & Quality Manager, or in a similar role, ideally within the hospitality industry. Strong knowledge of training development, quality management, and performance evaluation. Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team. Ability to work independently, manage multiple priorities, and meet deadlines. Strong analytical skills and the ability to assess training needs and quality metrics. A passion for hospitality and a commitment to guest satisfaction. Relevant certifications or qualifications in Learning & Development or Quality Management would be a plus.
Who we are
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. including important waivers. You can change your preferences through the link. Please read our
