Housekeeping Supervisor
Location: OM
Property Name: Wyndham Garden Muscat Req Id: 23725
Wyndham Garden Muscat is now seeking a Housekeeping Supervisor to join our team
Job Summary
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
Education & Experience
High School diploma or equivalent required. Two to three years of progressive experience in a hotel or related field preferred. College course work in related field helpful. Previous supervisory responsibility preferred.
Physical Requirements
Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift.
General Requirements
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards. Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked. Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. Maintain key control. Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings. Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment. Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift. Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed. Assist with training of Housekeeping staff. Ensure completion of cleaning projects on a biannual basis. Ensure overall guest satisfaction.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: Oman, Muscat
Employment Status: Full time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:
∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
∙ Competitive salary and benefits.
∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.
About Wyndham
Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
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