Job Description
General Responsibility
- Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
- Able to provide information regarding the hotel’s facilities & services.
- Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
- Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
- Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
- Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
- Care about your environment and make sure it is tidy and well maintained, including linen, silverware, chinaware, and glassware.
- Conduct mise-en-place work required and ensures that the expected standard and regulations are implemented appropriately.
- Ensure, maintains and controls the cleanliness, completeness and replenishments of service station.
- Be reliable and ensure you are at work on time.
- Know your role in case of emergency such as bomb threat, flood, fire etc.
- Understand the Employee Handbook and comply with the standards it outlines.
- Carry out all professionally reasonable instruction given by your supervisor.
- Report all incidents, accidents and guest complaints in briefings.
- Actively recording, and sharing any guest preferences, likes and dislike.
- Attends formal training held by manpower or outlet regarding to Food & Beverage service quality standard expectation and future career development.
Technical Expertise
Food & Beverages Service
- Know the menu/special promotions and assist guests with recommendations.
- Provide service to guests in accordance with service standards.
- Handle guest billing duties in accordance with policies & procedures.
- Ensure all opening and closing duties are implemented in accordance with established standards.
In Room Dining
- Providing to Communication Host regarding the non-available items.
- Deliver F&B to the Butler station and set up in accordance with established standards.
- Pick up dirty Clearance from butler station
- Handle cashiering duties in accordance with policies & procedures.
Bar
- Opening and closing part stock inventory to ensure the items are available and well maintained.
- Following the standards recipes.
- Always monitoring the products/ingredient to maintain the quality at highest level
Banquet
1.Responsible for the set up and extra mise-en-place.
2.Provide service to guests in accordance with service standards.
3.Store all equipment neatly and correctly in their assigned area.
4.To clean & maintain all equipment regularly.
5.Work and supervising casual worker up to the standard.
- You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel.
- Minimum 2-4 years of experience
- You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
- Multiple language ability is considered as additional advantage (Arabic Desirable ).
- Knowledge & Competencies