A Club Lounge Attendant works in the VIP Lounge of a hotel. The VIP is an exclusive, private area provided by the property, with access granted only to elite guests who qualify for membership. Club Lounge Attendant focus on providing excellent customer service and working to meet the needs of these special guests.
YOUR DAY-TO-DAY
- Make sure our guests always get a warm welcome and a sincere farewell
- Support any needs at the Club Lounge
- Deliver a memorable experience to guests with a swift and personal service - not forgetting to recognize and record guest preferences
- Resolve guest issues and use their feedback to improve guest satisfaction
- Make great guest relationships in a very short pace of time
- Effortlessly meet the diverse cultural needs of guests from around the world
- Manage the stock of the Self-Service area, cleans up after guests, assists from food service preparation, set the area up for service and more
- Keep the Club Lounge running smooth and ensure the guests leave satisfied
- Ensuring the Club Lounge is properly maintained at all times
- Respond to the requests of all guests
- Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality
WHAT WE NEED FROM YOU
- High school diploma or equivalent.
- Previous experience in a food and beverage or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to stand and walk for extended periods of time.
- Ability to lift and carry heavy items as needed.
- Positive attitude and a team player.
WHAT YOU CAN EXPECT FROM US
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
