Marsh McLennan is seeking candidates for the following position based in the Oman office:
Client Executive
What can you expect:
A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
To build and maintain an excellent rapport with our clients, providers, and colleagues across the Group
What you will be rewarded with:
Full-Time, Permanent employment contract
Work from home for certain days of the week
Endless learning opportunities
Opportunity to move between Marsh Business Units
We will rely on you to:
Leadership / Management: Lead and manage assigned portfolio of client servicing
Client Service and Claims Management:
Build and maintain an excellent rapport with portfolio of clients, their service providers, and colleagues across the firm. Demonstrate continuous learning skills and deliver best in class industry led services.
Identify and build relationships with key decision-makers or influencers within clients. Involve senior colleagues and other internal resources to foster relationships with clients at all levels.
Foster a culture of ‘no surprises’ through ongoing communication with Operations team and senior management. Identify major projects or threat of competition at an early stage and advise the senior management.
Provide an effective and pro-active client service, providing technical advice and robust and cost-effective solutions to meet client expectations and service standards. Check all policy documents and arrange its issuance in a timely manner to meet deadlines and client needs.
Communicate regularly and meet with clients (at least quarterly) to understand and meet their requirements and monitor changes within the client’s activities. Keep line manager and colleagues informed of relevant activities, developments and issues or dialogue with competitors. Identify where changes within a client require additional cover or refinement in the existing insurance programme. Establish systems with clients to review contracts, lease agreements and other legal documents, which may require disclosure to underwriters or require amendments in the insurance arranged.
Strategic account management and stewardship reporting along with the client manager/Senior Relationship Officer.
Identify opportunities to introduce Marsh McLennan companies to cross sell and strengthen relationship with existing clients.
Compliance: Comply with Greater Good; relevant legal / regulatory requirements
What you need to have:
3-5 years’ experience in a relevant field.
Diploma or university degree preferred (or equivalent experience)
Fluent written and spoken English
Proficiency knowledge of MS Office products (Excel, Word, PowerPoint)
What makes you stand out:
Experience in insurance.
Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at TAUK@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.