Job Description
Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests.
Main Duties and Responsibilities:
- To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt’s Values and culture characteristics
- To follow the Cycle of service of Grand Hyatt Abu Dhabi
- To follow all skills trained in the departmental core Training
- Take care of the equipment as if it were your own
- Know the daily targets and projections
- Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- To be fully conversant with all services, offers, promotions and facilities offered by the hotel
- Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bar tenders
- Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management
- Adhere to the correct restaurant pathways
- To alert any potential problems to your direct supervision, where possible before they arise
- Attend all training where required, having an avid interest in learning and education surrounding their venue and products
- To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
- To carry out any other reasonable duties and responsibilities as assigned
- Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables
- To be charismatic and make conversation easily and with an array of people
- To be driven by achieving a rounded sales experience, using selling skills as trained
- Able to effectively manage their dedicated working areas and delegate where appropriate
- Meets sales mix expectations
- Meets sales and spend forecasts
- Have a thorough understanding of the local industry
- Following international and local Bar and Drink trends
- Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature
- Serve alcohol responsibly and report any concerns to duty manager immediately
