Greeting customers in a friendly manner and taking food and drink orders
Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
Answering customers’ questions about menu choices
Promoting and recommending menu options to customers
Taking payment from customers
Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups
Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning.
Keeping the work environment and cafe seating area clean, sanitary and organized
Responding to and resolving customer concerns or complaints
Evaluating and modifying processes to improve efficiency and quality of service.
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