Audio Visual Technician - Jumeirah Muscat Bay - National Talent

About Jumeirah

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.

About the role

An exciting role has arisen for a talented Audio and Visual Technician Role to join at the Jumeirah Muscat Bay Resort. The main purpose of this role is to assist in planning, organizing and directing the overall running of the Audio-Visual Aspects of the hotel as well as maintaining established quality standards in a manner consistent with Resort standards and customer needs in addition to Ensure AV system performance & trouble shootings for the same is carried out smoothly.

The Audio Visual Technician is responsible for supervising the delivery  AV Services including all audio visual equipment, maintenance and services, set up , within the following service areas (but is not limited to):

·         Administration Areas

·         Conference and Events Set ups all the AV Equipment’s .

·         Training Centre

·         Public Areas/ Public performance/exhibition areas

·         Public Information Systems

·         Performance Space

Duties and Responsibilities:

This Position will entail out of hours and holiday working when required. Complete hours, if necessary, be present during any day or night function Available , Working in Holydays of programmed day off.

·The day-to-day management of the audio visual within event spaces, boardrooms, Ballrooms , meeting rooms and quiet rooms along with support services and general meeting room requests.

·day-to-day basis to achieve high performance and effective operational delivery.

·Independently manage on a day-to-day basis the coordination and delivery of all Audio Visual services, for internal and external events to the   highest standard.

·Support the Audio Visual & FB Projects Manager to manage AV Services team in maintaining testing and servicing all Audio-Visual equipment   (including maintaining licenses, software upgrades etc.)  and for event services including maintaining service records and inventories. Ensure   daily, weekly, monthly testing is carried out across all areas.

·Maintain systems and respond to reactive maintenance calls, faults and AV equipment queries in a timely and effective manner.

·Liaise with contracted AV maintenance providers to ensure any damages, repairs and replacement equipment requests are dealt with quickly   and efficiently and will maintain relevant management/performance reports on servicing.

·Coordinate and deliver on a day to day basis a wide range of, small and large scale, Audio Visual services for internal and external events to     the highest standard. This may include running client presentations and managing/formatting AV content for events.

·Support to generate income through the competitive supply of AV equipment and services for events where appropriate, identifying   opportunities and creating competitive and compelling AV packages.

·Liaise with customers to ensure we meet their audio visual requirements.

·Liaise with customers and manage any complaints for the service ensuring a positive resolution aligned  complaint procedure.

·Obtain quotes for AV services from external AV suppliers when required for both internal and external clients always ensuring gets the best   quote in terms of service, value and quality for the event.

·Support the Audio Visual & FM Projects Manager to ensure appropriate technician cover for all events. Train Event Delivery Supervisors and   Coordinators in basic AV troubleshooting for events. On all events the Audio Visual Technician will oversee the Audio Visual Technicians to   ensure the event is delivered without faults.

·Ensure all risk assessments and all relevant documentation is received from external suppliers in order to carry out work – this includes the   issuing of Permits to Work when required.

·Required to manage any event related administration on a day to day basis including managing the AV inbox, producing quotes, technical   briefs for support staff,  and post-event reporting.

·Safeguarding is everyone's responsibility, and all employees are required to act in such a way that at all times safeguards the health and well-   being of children and vulnerable adults.

·Carry out duties, information governance, data protection and health and safety policies and procedures.

·Undertake any other duties commensurate with the general level of responsibility of this post.

About You

In order to be considered for this role, you should have the below qualifications and experiences.

Essential: 

·Diploma or equivalent level of education in AV 

·Competent with use of MS Office  

·Fluent in spoken and written business English. 

·Effective social and  interpersonal skills, relationship builder 

·Strong employee relations skills 

·Calm under pressure 

·Effective decision maker 

·Multi tasker 

Desirable: 

·Hotel School Degree or equivalent 

·Familiar with hotel system software.

About the Benefits

This position offers a highly competitive salary and package which includes housing, flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, discounts on Jumeirah F&B Outlets and reduced hotel rates.