The Assistant Credit Manager is responsible in managing the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the non-payment of accounts and potential bad debts.
YOUR DAY-TO-DAY:
- Process credit applications ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked, and approval must be received from the Director of Finance, or it’s designated.
- Review the credit worthiness of all existing approved clients on a yearly basis.
- Ensure all invoices / statements are issued on a timely basis.
- Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.
- Implement effective inquiry response procedure for guests and management.
- Ensure all travel agent commissions are timely processed and paid.
- Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.
- Conduct credit meetings at least once a month.
- Attend Credit meetings to keep up to date knowledge of credit risks.
- Appropriately manage all delinquent accounts, liaising with debt collectors where needed.
- Review and recommend accounts to be written off, providing appropriate documentation.
- Liaise between the Accounting Department and the Front Office
- Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.
- Review the Advance Deposit ledger to ensure all the balances are either current or for future date.
- Inform the Front Office Manager of any deviations from policy by Front Office Team Members that may come to his/ her attention.
- Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.
- Supervise daily operations of credit and accounts receivable.
- Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, cheque cashing, etc.
- Maintain a close working relationship and communicate with the Room Sales, Catering & Events, Food & Beverage and Front Office departments.
- Ensure the hotel complies with corporate policy on Credit and Accounts Receivable.
- To be responsible for preparation of the various monthly reports as required by Management.
WHAT WE NEED FROM YOU:
- Degree in Accounting or related filed
- At least 3 years of experience in credit operations of similar size/style of hotel.
- Proficient in PMS Opera and MS Applications (Excel, Word, Powerpoint, etc.)
- Presentable, well-groomed with leadership quality.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work under pressure and independently in a fast-paced environment.
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Excellent communication and organizational skills.
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
