Job Title: After-Sales Manager
Location: Muscat, Oman
Company: INMA CO. OMAN LLC
Job Type: Full-Time
About Us: We are a medium to heavy equipment and industrial equipment dealership, representing some of the top brands within each product line. We have been in the Oman market for over 50 years and are known for providing excellent sales & after-sales support to our wide range of customer base. Some of the products that we are known for are submersible sewage pumps, road compaction & paving equipment, bitumen tankers, mini-dump trucks, portable & industrial air compressors, light compaction & concrete equipment, etc.
Job Summary: The After-Sales Manager is responsible for overseeing the post-sale customer experience, ensuring high levels of customer satisfaction, and optimizing service and support operations. This role involves leading a team of service and support staff, developing relationships with customers, and implementing processes that contribute to customer retention and loyalty.
The After-market Manager is responsible for sustaining & growing this business and is also responsible for the profit & loss of both the departments.