Account Executive - Services Oman
Location: Muscat, Oman Area of Interest Sales - Services, Solutions, Customer Success Job Type Professional Technology Interest Services & Software Job Id 1430704
What You’ll Do
Services Sales Account Executive is responsible to sell the entire Customer Experience Services portfolio to our Major Accounts in Oman, Pakistan, Yemen and Afghanistan. The position will be based in Muscat, Oman working closely with Cisco’s channel partners and directly leading and developing accounts, improving Cisco’s turnover and increase customer success. You are also expected to hit personal and team targets and chipping in to the overall profitability, success and positive image of Cisco in the marketplace.
Scope of responsibilities assigned to the position:
• Developing and executing services sales strategy for assigned customer(s)
• Driving sales of new services within customers, driving programs, service product launches and best-practices; liaising with management on clients' side
• Forecasting and reporting the business, building the pipeline for the future
• Publishing service responses for Request for Proposals (RFP) and new service bids or proposals
• Close cooperation as part of the account team(s) and with other departments both at internal market and abroad (technical department, marketing department, “vertical teams”)
• Cooperation with Cisco Partners
• Ensure that customer support is being addressed as per the agreed upon Service Level and ensure that all required teams are aligned to reach and maintain customer satisfaction.
Who You Are
• 5+ years of professional experience on value-based sales positions in Internet, Communication, Technology (ICT) sector, preferably in modern international environment
• Strong experience and understanding of the specificity of the service, consulting, and advisory services sale
• Proven experience in direct and indirect selling to the most strategic accounts
• Self-starter and strong closer personality with multi-tasking ability
• Outstanding communication skills, independency, self-motivation
• Experience in Operation & Maintenance (O&M) contracts/projects.
• Good understanding of country procurement process and buying cycles.
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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