Job Description
Join Yazaki. Connect to the future.
Country: Morocco (MA)
City: Tangier
Worksite / Location: YMO Hub Logistics
Job Function: Information Technology
Job Discipline: IT Administration
Job Family: IT Administration
Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Technician II, IT Administration in our plant in Tangier.
Your Profile:
• Level of studies: Bachelor's degree in Information system, IT fields or similar.
• Experience: Internships in similar area.
• Languages: Good level in English & Frensh.
Main responsibilities:
Task
Detailed description of main activities
IT Field Services and Support
support the network service on a 1st level basis incl. patching of workplaces and troubleshooting of connected services; diagnose and resolve issues on site at the users desk or in the IT lab; create and track warranty claims related to IT equipment; fulfill service duties regarding fixed IT assets such as printer support, meetingroom hardware etc.; Install, Move, Add, Change any IT related device and track the status accordingly; support local printing management (SAP and office printers; support local voice communications (VDF mobile, landline and Edgebox); reporting of voice and printer communications
IT End User Service and Support
take end user calls; analyze issues and requests regarding IT services; create and manage tickets within the ITSM software ServiceNow; prioritize and categorize such tickets; manage and steer escalation of tickets to the next level in IT support; work on tickets on a 1st level basis regarding defined SLA times based on ITIL procedures and processes
IT Purchase request
IT Purchase request and Coupa system (equipments/services/contracts check/confirm invoices of purchased services/requests (all that physically is not coming through reception area)
IT Asset Management
take inventory of new and used IT devices such as PCs, printers etc.; create or update entries for IT devices within the central asset management tools; communicate with other departments such as Finance, to maintain the system fully
Knowledge dispersion
Share/Receive knowledge of the technology learned, implemented or supported to/from his/her colleagues to improve the support for the whole EMEA region
At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.
We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!
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