Bayt.com
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Job Description

D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Technical Service Manager who will be a liaison between customer and technical team. The ideal candidate for this role should be results driven, customer obsessed and love learning!


As a Technical Service Manager, you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.

Responsibilities:


  • You will provide professional and understandable answers and solutions 


  • You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, bugs identification DB queries, basic deliverability issues, among other things.


  • Provide guidance to the technical executive team and clients about data strategy and integration methods


  • You will closely work with the account management team to resolve technical issues facing their clients on time and recognizing where you need to escalate to the development team follow help desk workflows 



Requirements

  • 4 to 5 years of experience in the SaaS industry


  • Excellent communication skills (email/phone)


  • Excellent command of English (written and spoken), Arabic or French. 


  • Ability to explain technical topics in an understandable fashion.


  • Ability to think outside of the box and provide creative solutions matching client requirements


  • Team player with the ability to work as part of an international remote team


  • Eager to learn and adapt to the ever-evolving world of digital marketing


  • Fluency in more than one language is highly preferred. 


Technical skills:


  • Good knowledge of help desk management 


  • Good knowledge of DNS


  • Understanding of mobile SDK architecture.


  • Understanding of mobile multi-modular support.


  • Understanding of mobile development platforms(Flutter, Cordova, ReactNative, Android, iOS).


  • Advanced knowledge of java script, website integration and HTML


  • Advanced knowledge of API


  • Advanced knowledge of DB queries and relational DB structure


  • Previous experience in a technical digital marketing position is preferred but not a prerequisite



Benefits

  • Competitive salaries


  • Ability to work remotely (Its a remote job)


  • Performance-based rewards


Note: Kindly send your resume in English language.
D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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