Job Description
D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Technical Service Manager who will be a liaison between customer and technical team. The ideal candidate for this role should be results driven, customer obsessed and love learning!As a Technical Service Manager, you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.Responsibilities:You will provide professional and understandable answers and solutions You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, bugs identification DB queries, basic deliverability issues, among other things.Provide guidance to the technical executive team and clients about data strategy and integration methodsYou will closely work with the account management team to resolve technical issues facing their clients on time and recognizing where you need to escalate to the development team follow help desk workflows Requirements4 to 5 years of experience in the SaaS industryExcellent communication skills (email/phone)Excellent command of English (written and spoken), Arabic or French. Ability to explain technical topics in an understandable fashion.Ability to think outside of the box and provide creative solutions matching client requirementsTeam player with the ability to work as part of an international remote teamEager to learn and adapt to the ever-evolving world of digital marketingFluency in more than one language is highly preferred. Technical skills:Good knowledge of help desk management Good knowledge of DNSUnderstanding of mobile SDK architecture.Understanding of mobile multi-modular support.Understanding of mobile development platforms(Flutter, Cordova, ReactNative, Android, iOS).Advanced knowledge of java script, website integration and HTMLAdvanced knowledge of APIAdvanced knowledge of DB queries and relational DB structurePrevious experience in a technical digital marketing position is preferred but not a prerequisiteBenefitsCompetitive salariesAbility to work remotely (Its a remote job)Performance-based rewardsNote: Kindly send your resume in English language.D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
