Talent Pool - Store Manager, Safi/Morocco
PURPOSE & IMPACT ON ORGANIZATION:
You contribute to the store profitability by:
- Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
- Leading team members and coach them on an excellent consumer experience
- Assuming leadership responsibilities in the absence of the Store Manager
- Role model a culture of consumer centricity within the store
KEY RESPONSIBILITIES:
- Actively connect and engage with consumers entering the store
- Drive the store KPI's and contribute to store sales
- Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
- Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
- Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions
- Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs
- Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
- Train the store team on all omnichannel related sales tools
- Train and coach the store team on the digital consumer journey in the store
- Manage merchandise delivery processing on the same day it arrives
- Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
- Execute all applicable loss prevention procedures
- Maintain a safe and productive shopping and working environment
- Ensure all Omni channel operations are being managed with excellence
- Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
- Actively maximizing sales and minimizing loss
- Keeps an up-to-date awareness of our competitors
- Implements improvements to operations and processes contributing to the performance of the store
- Ensure all Omni channel services are managed with operational excellence
- Collaborate productively and respectfully with team members
- Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
- Seek coaching and learning opportunities to continually improve your performance
- Complete all applicable training programs and effectively apply the learning on the job
- Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.
- Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
- Support the recruitment, onboarding and training of store team members
- Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture
- Share best practices to drive the overall store team performance
- Ensure all HR policies and procedures are adhered to
- Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
AUTHORITIES:
- Not Applicable
KEY RELATIONSHIPS:
- Customers
- Peers and Supervisor
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
- In line with competency framework
MINIMUM QUALIFICATIONS:
- Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
- Advanced selling experience and comprehensive product, retail and industry understanding
- Experience of supervising team members
- Intermediate numeracy and literacy and advanced verbal communication skills
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
Job Title: Talent Pool - Store Manager, Safi/Morocco Location: Marrakech
