Job Description
Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionJob DescriptionThe RaIS Managed Service Consultant will help Visa clients manage the risk of accepting payments online and prevent fraud across issuing portfolios. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, implementing fraud rules and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.Essential Functions and ResponsibilitiesConsulting ExpertiseDrives client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectivesRegularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategiesBuilds rapport with both the client and the Visa account team to promote retentionProactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client successAnticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive riskAnalysisIncreases automation by leveraging internal features and available client attributesAligns acceptance and fraud KPIs with Managed Solutions objectivesUses Business Intelligence tools to continually highlight client return on investmentProcesses ad hoc requests and uses existing functionality to accomplish goalsContributes to the continual enhancement of analytical toolsSolutions DeliveryOptimizes client performance through increased automation, the use of machine-learning models, and efficient creation and use of rulesIdentify and propose strategic rule recommendations that meet established key performance metrics agreed with the clientPerform regular monitoring of client rule performance and fraud environment to ensure emerging trends are addressedIdentifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offeringsCommunicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.Remains proficient in Visa and partner integrations, order and technical flow, and support resourcesShares industry best practices within regionUnderstands how client strategies and risk configurations potentially impact Visa revenueCommunication and Presentation SkillsCommunicates professionally, succinctly, independently, and with relevance based on audience and topicEngages with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountableShares efficiencies and best practices with colleagues and peersIndustry KnowledgeBuilds industry knowledge through internal and external resourcesConfidently consults clients on industry trends and innovations and educates clients on how payment ecosystems workUnderstands regional risk regulationsUses knowledge of competitive landscape to shape solutions deliveryContinues learning about complex risk concepts and finding effective ways to communicate them in a clear, concise mannerThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsBasic Qualifications
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
- Relevant work experience:
o Having experience in the eCommerce payment industry, particularly in refining fraud prevention strategies for both Authorization and Authentication processes
o Collaborating on and with enterprise-wide products, projects, and programs
o Deriving insights and action items through analysis
o Providing Solutions Delivery/professional services
o Proficiency in Microsoft 365 (Office)
o Exceptional presentation, consultative, and communication skills
Preferred Qualifications
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Knowledge of Visa Security & Authentication Products (including Visa Risk Manager, Visa Advanced Authorization, Visa Consumer Authentication Service, Visa Secure and Tokenization Services).Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
