Generate revenue for the spa by organizing spa promotions and advertising spa services within the hotel and resort areas
Coordinate with the hotel management team on the daily operation of the spa
Manage and supervise all Spa Therapy administration work, like contact and correspondence to guests, creating reports for Spa Manager, preparation and confirmation of spa services to all guests, stock ordering and stock control, promotions and marketing of spa therapies, etc.
Ensure that the spa operation follows SOP guidelines and regulations
Responsible for the spa employee appraisals and trade testing
Manage all customer complaints
Manage usage of spa facilities and spa equipment
Implement and manage all spa employee incentive schemes
Manage and supervise the spa services menu and provide usage reports on spa services
