Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean..MAIN DUTIES:1. Prepares mise-en-place; sets up and clears tables in the work area. Maintains high standards of hygiene andorderliness2. Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services andproducts3. Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in afriendly, timely and efficient manner4. Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel5. Anticipates guest needs, offers suggestions and ascertains satisfaction6. Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur7. Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative andappropriate manner8. Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when anopportunity is presented9. Requisitions supplies according to established procedures10. Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner11. Executes all tasks assigned by his/her superiors12. Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model13. Attends all scheduled training sessions14. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the GoldenRule15. Adheres to the hotel's code of conduct and grooming & hygiene standards16. Is seen as working hands-on, assists colleagues in crunch times; Walks the talk17. Actively participates in briefings and meetings18. Maintains a clean and orderly work area and promotes a safe working environment19. Performs any additional duties as assignedSTANDARD DUTIES1. Provide a friendly and professional service that always exceeds guest’s expectation.2. Assist in phone coverage with other departments.3. Assist the department to upkeep relevant notice boards.4. Prepare related paperwork for new hires.5. Requires knowledge and the ability to operate computer equipment including word processing and spreadsheetsoftware plus other systems (i.e. Opera, Windows, Bayan payroll and analysis reports etc).6. Accept responsibility for the health safety and welfare of all areas of the department, guests and employees and torespond properly in any hotel emergency situation.7. To safeguard guests and employees with knowledge and application of health and safety, accident prevention, firedrills and first aid.8. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules andregulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.9. Undertake other duties and responsibilities which, while outside the normal routine, will be within the overall scope of the position.10. Report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.11. Wear hair restraint/hat, gloves, apron, jacket and closed toed shoes at all time while on duty.12. Comply with local legislation as required.13. Maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.14. Respond to any changes in the department as dictated by the needs of the industry, company or hotel.15. Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.16. Perform other tasks or projects as assigned by the hotel management.17. Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.
