About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
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MAIN DUTIES:
1. Prepares mise-en-place; sets up and clears tables in the work area. Maintains high standards of hygiene and
orderliness
2. Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and
products
3. Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a
friendly, timely and efficient manner
4. Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel
5. Anticipates guest needs, offers suggestions and ascertains satisfaction
6. Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
7. Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and
appropriate manner
8. Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an
opportunity is presented
9. Requisitions supplies according to established procedures
10. Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
11. Executes all tasks assigned by his/her superiors
12. Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
13. Attends all scheduled training sessions
14. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden
Rule
15. Adheres to the hotel's code of conduct and grooming & hygiene standards
16. Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
17. Actively participates in briefings and meetings
18. Maintains a clean and orderly work area and promotes a safe working environment
19. Performs any additional duties as assigned
STANDARD DUTIES
1. Provide a friendly and professional service that always exceeds guest’s expectation.
2. Assist in phone coverage with other departments.
3. Assist the department to upkeep relevant notice boards.
4. Prepare related paperwork for new hires.
5. Requires knowledge and the ability to operate computer equipment including word processing and spreadsheet
software plus other systems (i.e. Opera, Windows, Bayan payroll and analysis reports etc).
6. Accept responsibility for the health safety and welfare of all areas of the department, guests and employees and to
respond properly in any hotel emergency situation.
7. To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire
drills and first aid.
8. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and
regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
9. Undertake other duties and responsibilities which, while outside the normal routine, will be within the overall scope of the position.
10. Report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
11. Wear hair restraint/hat, gloves, apron, jacket and closed toed shoes at all time while on duty.
12. Comply with local legislation as required.
13. Maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
14. Respond to any changes in the department as dictated by the needs of the industry, company or hotel.
15. Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
16. Perform other tasks or projects as assigned by the hotel management.
17. Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.
