Ensures that all time bound activities are addressed within defined parameters; including Coordinating with the markets regularly in order to properly code outstanding balances and secure collection of the balances.
Serves to achieve personal cash processing and targets, including the use of Key Performance Indicators (KPIs) from the dashboard and other system tools and reports in order to assist in achievement of overall department targets.
Coordinates with Client teams at regular intervals to review and assign balances.
Serves alongside Market Fiduciary and/or Excess of Loss Client team Associates (US) to assist (as required) with collection of funds.
Analyses inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.
Initiates and handles relationships with Brokers, Clients and Markets to understand issues in order resolve problems and queries and review working practices.
Administers team meetings and activities in order to share opinions, ideas, knowledge and solutions and seeks opportunities to increase own understanding and improve the services provided.