Security Service Support Specialist

BUSINESS UNIT STATEMENT:

To support our business strategy and digital transformation, AXA is setting up a new information security practice to ensure a coordinated response to the increasing threat of cybersecurity, enabling consistent decision-making across the organization.

Our vision of information security is to protect our stakeholders by securing our information resources, managing our cyber risks and enabling effective and efficient business strategies that are fully sponsored by executives and supported by all AXA employees.

MISSION:

Cyber Defense organization has been created in 2018. The aim is to execute the strategy defined by Group Security and deliver Cyber products to the AXA entities.

The Product & Services department is responsible for creating and updating the product roadmap, managing the operations of the security products, in addition to enhancing product capabilities to meet entity requirements.

The Digital Hub is the tool used to manage AXA’s digital presence ecosystem. It allows AXA entities to manage the lifecycle of their digital assets (including websites, mobile applications, social media pages, redirects and domains) with the aim to protect the group and its brand.

In order to strengthen the Digital Hub team, Cyber Defense is looking for a Security Service Support Specialist. As part of the team managing the tool’s product evolutions and support, the person would be in charge to perform analysis on the data present in the Digital Hub or related to the Digital Assets and produce reports and KPIs to provide insights on these data as well as on the support provided to end-users.

Additionally, on the basis of its analysis, the person would also have the role to work in collaboration with the entities to suggest data remediation actions and oversee the implementation of these actions with the entities.

Finally, the person would also handle support requests related to data modifications and level 2 incidents related to data issues in the Digital Hub.

Description

Level*

Data analysis

Crucial

Producing dashboards, reports and KPIs for internal and external teams

Crucial

Handling service requests related to Data modifications in the tool operating within established guidelines and and in a timely manner to meet defined Service Level Agreements (SLAs)

Important

Handling incidents at level 2 on the Digital Hub related to data issues operating within established guidelines and and in a timely manner to meet defined Service Level Agreements (SLAs)

Important

Collaborating with customer entities to suggest data remediation actions

Necessary

Coordinating and following-up on the data remediation actions with the entities

Necessary

Contributing to post-releases tests and checks on test and production environments of the tool

Necessary

QUALIFICATIONS:

Education:

• Bachelor degree in Computer Science, Engineering, or related field.

Certification:

• ITIL certification would be desirable but is not essential
• Information Security and/or Information Technology industry certification (CISSP, CISA, CISM, GIAC or equivalent) would be desirable but is not essential

SKILLS & ABILITIES:

• Fluent in English and French
• Strong experience in security and cybersecurity
• Good mastery of Data Analysis tools including Excel and Power BI
• Good analytical skills
• Good rigor in manipulating data
• Good knowledge / prior experience of the use of Data Analysis
• Cross cultural sensitivity, flexibility
• Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively
• Good interpersonal and communication skills, works effectively as a team player
• Ability to function effectively in a matrix structure

Leader mondial de l’assurance et de la gestion d’actifs,  AXA aide  ses 100 millions de clients à traverser les petites et grandes difficultés de la vie et les accompagne dans la sécurisation de leurs projets. Pour aider ses collaborateurs dans leur mission, AXA se donne comme priorité de prendre soin d’eux.  Ainsi, en rejoignant AXA France vous travaillerez dans une entreprise responsable, o