Job Description
Company DescriptionIKEA is a global retailer known for affordable, modernist furniture designs and unique shopping experience. Founded in 1943 by Ingvar Kamprad in Sweden, IKEA started as a mail-order business and has grown to operate 473 stores in 63 countries as of May 2024. In Morocco, IKEA Concept is brought by Al-Homaizi Ltd that operates in three IKEA Markets – Kuwait, Jordan, and Morocco.At IKEA -SYH MOROCCO, We have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do.Our values are the compass that guides us in everything we do. Our culture is formed when we put these values into action. We are straightforward, innovative, creative, and common-sense problem-solvers. We’re constantly trying to find better ways to get things done and to bring out the best in ourselves and others. We strive for a nurturing environment that encourages the entrepreneurs in us.At IKEA -SYH MOROCCO, we believe that business thrives in an inclusive and diverse environment. We are committed to fostering a workplace that celebrates differences, embraces individuality, and provides equal opportunities for all. Our team is composed of talented individuals from various backgrounds, and we believe that our diversity is our strength !Confidentiality of Applicant Data:
At IKEA - SYH Morocco, we are committed to protecting the privacy and confidentiality of all applicants. Any personal information provided as part of the application process will be used solely for recruitment purposes and will be handled in accordance with applicable data protection laws. Your data will not be shared with third parties.Job DescriptionSales Performance:Lead and motivate the sales team to meet and exceed sales targets.Monitor and analyze daily sales performance and take corrective actions where necessary.Implement sales strategies and campaigns to drive customer engagement and sales growth.Ensure the team is knowledgeable about product features, pricing, and promotions to support customer decision-making.Act as the point of contact for escalated customer queries or complaints, ensuring a timely and professional resolution.Team Leadership & Development:Provide coaching, feedback, and development opportunities for the sales team.Create a positive and motivating team environment, fostering collaboration and productivity.Manage staffing levels to ensure optimal coverage and operational efficiency, especially during peak hours.Conduct performance reviews and set individual development plans for sales associates.Conduct regular team meetings to align on goals, performance, and store updates.Customer Experience:Lead by example in delivering excellent customer service and ensuring that the team follows IKEA's service standards.Support customers in finding the right products, offering personalized assistance when needed.Ensure the store is well-presented, clean, and organized, providing customers with a pleasant shopping environment.Visual Merchandising & Stock Management:Maintain high standards of visual merchandising in line with IKEA's guidelines.Assist in managing inventory levels to avoid out-of-stock situations and ensure that popular products are available for customers.Ensure the sales floor is adequately stocked and that product displays are updated as required.Administrative & Operational Tasks:Support the Store Manager with daily store operations, including opening/closing procedures, stock management, and cash handling.Report on sales data, customer feedback, and team performance to the Store Manager.Ensure that health and safety standards are followed at all times by the sales team.QualificationsExperience: At least 4 years of experience in a retail sales or leadership role, preferably in a large-scale retail environment.Skills: Strong leadership and team management skills, customer-oriented mindset, excellent communication, and interpersonal abilities.Knowledge: Familiarity with IKEA products, services, and visual merchandising standards is a plus.Language: Fluent in Arabic, French and English.Personal Attributes:Passion for home furnishings and IKEA’s products and values.Adaptability to a fast-paced retail environment.Enthusiastic, positive, and motivated attitude.Additional InformationA few more details for you
This position is full-time and is located in IKEA Morocco Mall Shop.Please send your CV in English and tell us why you would be a good fit for this role.
