Job Description
As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.
It's time to make a move. Join our flow.
KONE Morocco is focused on growing business presence and to complement these growth plans, service business is a strategic priority. Reporting directly to the Maintenance Operations Manager, we seek an energetic and enthusiastic Salesperson – Service Business based in our Rabat, Morocco office. In this role, you will drive the service business by converting leads into customers, improving the efficiency of the sales flow, and driving sales to achieve targets. A Salesperson – Service Business focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and understands selling at its core. We need someone who can influence, is result-driven, and has strong commercial acumen.
This is a unique opportunity to join a team of professionals who thrive to drive service sales contracts in the market. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!
What you will do:
Customer Relationship Management:
- Proactively establish and nurture strong customer relationships within the assigned territory.
- Drive KONE’s market presence by developing business opportunities within the customer base.
- Identify and communicate leads and sales opportunities across the KONE sales team, including cross-selling initiatives.
- Ensure customer satisfaction by addressing concerns and collaborating with internal teams to resolve issues.
- Maintain accurate customer records and contact information in the system.
Sales & Business Development:
- Actively seek and generate new business opportunities beyond the existing customer base.
- Manage Requests for Quotations (RFQs) efficiently and professionally.
- Own the sales process, from lead generation to closing deals, ensuring achievement of sales targets and pricing objectives.
- Identify customer needs and align them with KONE’s solutions to deliver value-driven proposals.
- Utilize approved tendering tools for pricing, optimizing offers within authorized discount levels.
- Ensure contract terms align with negotiation outcomes before finalizing agreements.
- Maintain a well-structured sales pipeline, tracking opportunities, activities, and customer engagements.
- Provide timely and accurate updates in the CRM system for effective sales tracking and reporting.
- Gather and analyze market insights, including competitor activities, to inform sales strategies.
- Support the finance team in collections to ensure smooth revenue flow.
- Take full ownership of executing personal sales plans to drive business growth.
Are you the one?
- A degree or higher Diploma in Electrical, Mechanical Engineering or a Business-Related Course will be advantageous.
- Minimum 2 - 5 years experience in sales/engineering with experience in the Elevator and Escalator industry is a must.
- Demonstrate a level of digital skills competency.
- Excellent communication telephonically and the ability to engage with customers.
- Excellent administration skills and tender document skills would be an advantage.
- Experience in CRM tools i.e., SAP and MS Office are a must.
- Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
- Ability to interpret and analyze data to draw conclusions and identify patterns.
- Ability to work together as a team and promote a harmonious environment.
- Passion for sales, with a proven track record and a strong customer focus.
- Excellent English communication, presentation, and negotiation skills.
What do we offer?
- Great dynamic team promoting a collaborative environment
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- Engaging job with position description and clear targets
- Regular feedback through performance discussions
- Opportunities for individual development
- Mentoring and coaching programs
- Flexibility, trust, and respect
- Value-based culture, behaviors, and ethics
- Sustainability and innovation
- Working for a successful organization
Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link which can sometimes land in the spam folder.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
