Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:RESPONSIBILITIESThe Residential Attendant will work closely with the Residential Concierges being a reference point for arrival and departure; ensuring that all residents' deliveries are delivered promptly. The Residential Page/Attendant will also respond to requests in a timely and efficient mannerset forth by our core standards. The Residential Page/Attendant will also be flexible in handling other duties related to the Residential Concierge department that will be assigned by the Residential Concierges.TASKSHas ability to provide valet service for residents and guestsSafely and properly operates a golf cart for transportation of residents and supplies.Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance FormsProvide information regardingresidential and/or hotel/resort events, services and amenitiesAssistresidentstransporting items to and from private storage if requested; ensuring “Pick up and Return” form is ready for resident’s signatureAssist in Residential Lobby service - answer telephones at the residences’ concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiumsAssist to maintain the cleanliness of all common areas including, exterior walkways Reports deficiencies noted on common area floors, amenity spaces and in residential lobby to the appropriate staffResponds properly in any emergency or safety situation.Honors the resident/ guest confidentiality policy.Perform any special projects deemed necessary by your direct supervisor/concierge or Residential LeaderADDITIONAL RESPONSIBILITIESHandle all Owner interaction with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilitiesThe ability to communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks.Relieve other residential roles for meal periods and in case of emergencySKILLS AND COMPENTENCIESSecondary educationFluent in English and French, reading and writingPrior work experience in hospitality industry; ideally in luxury setting A valid driver’s licenseMoroccan passport holder
