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Reservations Supervisor
Reservations Supervisor
locationsMarrakech time typeFull time posted onPosted 8 Days Ago job requisition idREQ10331600
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.
FONCTIONS ESSENTIELLES : Etre un leader au s ein du service des réservations , un appui, un coach pour son équipe et un relais fiable pour ses responsables.
- Répondre aux appels téléphoniques et optimiser la vente de nos chambres et Suite en appui des agents en shift afin de minimiser les appels abandonnés
- Avoir une très bonne connaissance de l’hôtel, des différents points de ventes et services, des chambres et Suites que nous proposons
- Faire preuve d’exemplarité, de rigueur, gentillesse et diplomatie
- Effectuer le contrôle de l’ensemble des réservations 3 jours précédant l’arrivée des clients au moins une fois par semaine
- S’assurer de la réalisation des critères de qualités régulièrement et de leur enregistrement dans la base de données
- Coacher quotidiennement les agents et faire en sorte que les shifts se déroulent bien afin de minimiser les heures supplémentaires
- Etre en mesure de remplacer de prendre en charge les plannings et le pointage en l’absence de l’assistant manager
- Assurer le morning meeting en l’ absence de ses responsables et être un bon représentant de son service
- Etre un relais pour ses responsables – effectuer les « feed backs » appropriés
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
