Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.
About the role
The Spa Receptionist proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling.
What you will do
- The Spa Receptionist is a central part of the Spa Team whose main objective is to ensure our guests have a smooth arrival, information gathering and departure experience in the Spa.
- As the first and last impression of the Spa, this high-profile department carries a special responsibility.
- The role involves the active promotion of spa therapies and treatments both on the phone and in person ensuring that accurate reservations are made.
- Weekend shifts required.
- Perform all morning and evening shift tasks.
- Distribute appointments fairly.
- Advise customers of products for sale according to their needs.
- Ability to meet/exceed sales targets.
- Know and apply cash register closing procedures.
- Ensure the well-being of each customer.
- Refer to customers by name whenever possible.
- Coordinate the work of team members on a daily basis.
- Maintain the reception and relaxation areas throughout the day.
- Work with the Security department to manage forgotten items in accordance with Four Seasons internal procedures.
- Keep the Manager or Assistant Manager informed of all customer complaints.
- Adhere to Four Seasons standards
What you bring
- Outgoing personality and a can-do approach to any task – personifying luxury guest service
- Previous experience within luxury hospitality preferable.
- Understanding of Spa environments and treatments beneficial.
- Excellent communication skills and the ability to take a proactive approach to understand guests' needs and desires.
- Exceptional customer service skills and Problem-solving ability
- Good level of reading, writing, and spoken English and French is highly required.
- Computer skills, word, excel & PowerPoint presentation.
- Able to operate the opera system
- Familiarity with Spa Booking Software
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
