Personal Assistant

AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and vision, guiding every step we take.

Our Mission: Together with entities, we deliver advanced services and shape solutions that drive operational excellence.

In the heart of AXA, our role is multi-layered. From insurance operations to corporate functions, we leverage data, technology, and diverse capabilities to enhance our partners' performance in a streamlined, efficient manner. 

Our Vision: Building on unique capabilities and expertise, our teams dare to open new doors for AXA.

We are not just about today; we are shaping tomorrow. Our vision is to continuously develop new skills and solutions, opening doors to fresh opportunities. This means committing to the highest service and quality levels, embracing continuous improvement, and fostering courage and boldness within our team. 

For over 25 years, our operations have spanned across five delivery centres in India and Morocco, serving more than 35 AXA entities. Our 3,800+ strong workforce is the heartbeat of our organisation, moving forward in a culture of trust, empowerment, and care. Driven by our values, we are a cohesive global team, quick to adapt to market dynamics, united by the desire to excel.

Our Centres of Excellence (CoEs) offer advanced services, shaping tailor-made solutions for our partners in the Tech, Security, Data, Insurance Ops and Corporate function Ops domain. 

The AXAllence strategic plan for 2024-26 charts our future course, focusing on operational efficiency, employee retention and skill enhancement, and delivering unparalleled value to our partners. These pillars, supported by our vision and mission, are the foundation of our commitment to AXA.

In essence, while our heritage lies in delivering value in BPO services, our innovative spirit thrives in the IT domain, all in support of the overarching AXA Group strategy. At AXA Global Business Services, we are not just preparing for the future; we are actively creating it. 

At AXA Global Business Services, the future is brimming with opportunities. Join us on this exciting journey! Together, we will continue to open new doors for AXA. 

PURPOSE OF THE ROLE:

The role of Personal Assistant at AXA Global Business Services is crucial in providing professional, secretarial, and administrative support to the CCTO. This role plays a key part in ensuring the smooth operation of the executive's office and providing essential support to the wider team. Key responsibilities include managing the CCTO's schedule, organizing important meetings, coordinating travel arrangements, preparing correspondence and reports, and handling various administrative tasks. Additionally, the Personal Assistant may be involved in project management, building relationships with internal and external stakeholders, and facilitating effective communication within the team. The dedication and expertise of this role allow the CCTO to focus on strategic initiatives, knowing that their administrative affairs are in capable hands.

KEY RESPONSIBILITIES:

• Spearhead comprehensive diary management and ensure effective management of the ExCom member's day, including balancing personal commitments and professional obligations to ensure smooth operations and a well-organized schedule.
• Coordinate all travel arrangements, domestically and internationally, including preparing detailed and accurate itineraries and briefing packs, booking venues, flights and transfers, accommodation, and visas, ensuring seamless and efficient travel experiences.
• Organize conference calls, Teams meetings, and in-person meetings, acting as the principal point of contact when the ExCom member is visiting local premises, facilitating seamless and productive engagements.
• Support time management and prioritization, ensuring efficient communication and task management for the ExCom member, contributing to well-organized and streamlined operations.
• Provide ad-hoc support where required, demonstrating adaptability and readiness to address diverse and dynamic needs.

The ideal candidate should be more than just educated to degree level with substantial experience. They should embody adaptability, resilience, and a proven track record of successful project management and stakeholder engagement. Thriving in a fast-paced and dynamic environment, the ideal candidate is not just a support system; they are a strategic asset, ready to embrace diverse and evolving needs within this pivotal position.

Additionally, the candidate should exhibit the following competencies:

• High attention to detail and significant experience in practically supporting a senior executive, ensuring that the ExCom member's office runs smoothly and efficiently.
• Strong interpersonal skills with the ability to communicate effectively at all levels, fostering positive interactions and maintaining a professional and efficient work environment.
• Excellent organization, diary management, and planning skills, ensuring the ExCom member's schedule is well-coordinated and optimized.
• Significant tact and integrity to manage sensitive information and handle confidential matters with discretion and professionalism.
• Fluency in English, facilitating effective communication and collaboration across diverse stakeholders and partners.
• Strong computer skills, with demonstrable experience in Microsoft software and devices (e.g., Word, Excel, and PowerPoint), ensuring efficient use of technology to support the ExCom member's operations.
• Ability to work calmly and effectively when handling multiple requests, prioritizing to ensure business objectives are achieved, demonstrating resilience and adaptability.
• Assertive with strong influencing skills, contributing to effective engagement and communication with internal and external stakeholders.
• Ability to use own initiative, be proactive, and deal with queries promptly as they arise, exhibiting a proactive and solutions-oriented approach to support the ExCom member and the wider team.

Leader mondial de l’assurance et de la gestion d’actifs,  AXA aide  ses 100 millions de clients à traverser les petites et grandes difficultés de la vie et les accompagne dans la sécurisation de leurs projets. Pour aider ses collaborateurs dans leur mission, AXA se donne comme priorité de prendre soin d’eux.  Ainsi, en rejoignant AXA France vous travaillerez dans une entreprise responsable, offrant une véritable culture d’expertise, accélérant le développement des compétences de chacun, proposant une rémunération attractive et une évolution régulière. Pour vous, nous réinventons notre métier.

AXA évolue pour devenir une entreprise durable axée sur la technologie et, à AXA Group Operations, nous sommes l’un des principaux moteurs de cette transformation.

Nous favorisons l'évolution de notre modèle commercial dans le secteur des assurances grâce à la technologie et à l’innovation, pour garantir sa mise en œuvre concrète rapide au niveau global, avec des conseils et une exécution de grande qualité. Nous sommes présents dans 17 pays avec des équipes engagées et hautement qualifiées. Nous mettons à profit la technologie, les données, l'approvisionnement, la sécurité et l'allocation des investissements de manière globale, mais nous réalisons également des économies d'échelle et des synergies lorsque cela est nécessaire.

Présente au Maroc depuis 2009, AXA Group Opérations Maroc est une entité d’offshoring. Avec ses 300 collaborateurs et ses différents centres d’expertise opérant dans les domaines de l’informatique, de la Gestion de projet, de la Finance et des Ressources Humaines, AXA GO Maroc soutient Group Operations dans la réalisation de sa mission.

Nous célébrons l'expertise, la diversité culturelle et la créativité de plus de 8 000 employés de par le monde.  Nous nous engageons à assurer l'égalité des chances en matière d'emploi (parité hommes-femmes, communauté LGBT+, personnes handicapées ou personnes d'origines diverses) et à promouvoir la diversité et l'inclusion en créant un environnement de travail où tous les employés sont traités avec dignité et respect, et où les différences individuelles sont valorisées.