Reporting to the Regional Operations Manager, the Operations Specialist will include work with suppliers and the Reservations team using efficient process and actioning any foreseeable problems. You will also need to communicate clearly and efficiently with CEOs (Tour Staff), Suppliers, and travellers. Provide Support for the Regional Operations Manager to ensure accuracy of product and flow of operations.
Monitor shared email accounts as requested.
Other duties as assigned by Regional Ops Manager
Strong Customer Service
Excellent Listening skills
Quick learner, Able to problem solve
Complaint Resolution
Strong Decision Making Skills
Computer literate (Google Suite, Slack)
Be a Team Player , Self Motivated and Goal orientated
Excellent Attention to Detail, Well Organized
Flexible, Co-operative Approach
Positive and Innovative Attitude
Good time management skills
Highly proficient in English both written and spoken
Familiarity with Regional Geography
Presentation Skills
Mac Computer Skills
Excellent knowledge of G Adventures product in the region
Familiarity with Travel Industry Practices
Vocational Qualification related to Travel & Tourism/Business
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
* Employee Resource Groups
