Onboarding Coordinator - 360
004-placeholder Morocco, Tunisia - Hybrid - Other - Project Management - 003-clock Permanent contract
PLG is looking for a detail-oriented and technically skilled Onboarding Coordinator to join our Customer Success Engagement team. In this role, you will be responsible for designing, implementing, and standardizing the onboarding process for all PLG clients. Group 10 Responsibilities
Onboarding Process Standardization:
Develop, document, and implement a standardized onboarding process for all clients, ensuring consistency and quality across all engagements. Create and maintain onboarding templates, tools, and documentation that align with PLG’s technical and operational standards.
Performance Tracking & Reporting:
Establish KPIs to measure onboarding success, client satisfaction, and operational efficiency. Track and report on onboarding progress and performance metrics, using data insights to drive ongoing improvements. Maintain comprehensive records of client interactions, onboarding activities, and technical configurations.
Collaboration & Process Improvement:
Partner with Project Managers, and other internal stakeholders to align onboarding processes with broader client success objectives. Guide clients through the technical aspects of onboarding, including systems integration, data migration, and initial setup.
Group 12 Experience
Bachelor’s degree in Business, Information Technology, Project Management, or a related field. 3-5 years of experience in a client onboarding or technical project coordination role, with a strong background in process standardization. Strong attention to detail, with the ability to create and manage structured, repeatable processes. Technical expertise to understand client systems and ensure seamless integration with PLG solutions. Excellent communication skills, with the ability to translate technical information for non-technical stakeholders. Fluency in English and French is essential for effective communication with local and international clients.
Onboarding Coordinator - 360
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