Multi-Modality Customer Service Engineer (CT/MI/AT), Casablanca, Morocco

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer, and you will install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical equipment (CT, MI and AT) and address customer needs promptly and professionally. This position will be based in Casablanca, Morocco.

Your role:

• You perform preventive maintenance and corrective interventions on medical imaging systems, with a focus on CT, AT and MI modalities.
• You maintain a high level of communication and interaction with customers to ensure their satisfaction and build a long-term relationship based on trust.
• You take ownership of assigned customer sites by ensuring full follow-up of imaging equipment in full transparency with users.
• You actively participate in the startup and calibration of new equipment in hospitals and clinics, in close coordination with internal teams and partners.
• You carry out software updates and hardware upgrades across all equipment, in compliance with quality and safety standards.
• You develop tailored technical training plans and deliver training sessions for customer personnel and biomedical engineering teams.
• You determine priorities of tasks and actions and schedule measures accordingly.

Your expertise:

• A Technical or University Degree in Electronics, biomedical or equivalent in a relevant life science subject.
• Relevant professional experience in Imagery expertise Minimum of 3 Years preferably CT, AT and MI.
• Excellent troubleshooting skills.
• Good command of English, French and Arabic language.
• A high degree of computer literacy with knowledge relating to currently approved software and operating systems, networks, and connectivity.
• Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels.
• A thorough knowledge of company procedures, policies, mission, vision and values.
• Ability to sell, good teaching skills, good team worker.
• Ability to manage equipment's and systems installations following the company guidelines and procedures.
• Innovative and result and quality oriented.

To find out more about the specific business, have a look at Products & Services - Siemens Healthineers (siemens-healthineers.com)

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Emplois & carrières - Siemens Healthineers Morocco (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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