L&D Lead

AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and vision, guiding every step we take.

Our Mission: Together with entities, we deliver advanced services and shape solutions that drive operational excellence. In the heart of AXA, our role is multi-layered. From insurance operations to corporate functions, we leverage data, technology, and diverse capabilities to enhance our partners' performance in a streamlined, efficient manner.

Our Vision: Building on unique capabilities and expertise, our teams dare to open new doors for AXA. We are not just about today; we are shaping tomorrow. Our vision is to continuously develop new skills and solutions, opening doors to fresh opportunities. This means committing to the highest service and quality levels, embracing continuous improvement, and fostering courage and boldness within our team.

For over 25 years, our operations have spanned across five delivery centres in India, Morocco and UK, serving more than 35 AXA entities. Our 4000 strong workforce is the heartbeat of our organisation, moving forward in a culture of trust, empowerment, and care. Driven by our values, we are a cohesive global team, quick to adapt to market dynamics, united by the desire to excel.

Our Centres of Excellence (COEs) offer advanced services, shaping tailor-made solutions for our partners in Technology, Security, Data, AI services, Insurance Ops and Corporate function Ops domain.

The AXAllence strategic plan for 2024-26 charts our future course, focusing on operational efficiency, employee retention and skill enhancement, and delivering unparalleled value to our partners. These pillars, supported by our vision and mission, are the foundation of our commitment to AXA.

In essence, while our heritage lies in delivering value in BPO services, our innovative spirit thrives in the IT domain, all in support of the overarching AXA Group strategy. At AXA Global Business Services, we are not just preparing for the future; we are actively creating it. 

At AXA Global Business Services, the future is brimming with opportunities. Join us on this exciting journey! Together, we will continue to open new doors for AXA.

PRESENTATION OF THE TEAM:

The HR & Communication team defines and drives AXA GBS people strategy, operating as a strategic business partnerfor the Executive Leadership team to enable them to deliver their strategic business priorities. The HR and Communication team is composed by a set of Centers of Expertise, Transversal teams, and a Shared Services Center.

As part of AXAllence transformation program, project Magnet aims to bring live a new Employee Value Proposition based on a skills-first approach. The ambition is for AXA GBS to become a skills-based organization able to anticipate and effectively respond to new capabilities building, by reallocating resources in response to shifting partners’ demand, enabling the Business teams to seize new opportunities more effectively, and by redeploying resources impacted by the automation of transactional activities and processes.

The skills-based job architecture that lies at the heart of the organization enables AXA GBS to turn the workforce transformation strategies into practical role-based learning programs that help close skills gaps. The role-based learning approach is a model which automatically connects learners with content that is relevant to their current roles and/or the roles they aspire to hold. Concretely, the role-based learning model requires to map each role with a series of learning opportunities enabling employees to develop the required competencies and skills.

In this context, the Learning and Talent Development team is responsible for:

Learning:

• Defining the L&D strategy in line with the Strategic Business priorities and driving its execution.
• Driving the transformation (people, process, systems) aiming at implementing across AXA GBS a role-based learning approach according to the design principles of a skills-based organization.
• Ensuring AXA GBS transitions into a continuous learning organization by strongly collaborating with the business, by changing the way of learning and by promoting fit for purpose Learning opportunities.
• Enabling the business transformation by developing and delivering a global in-house learning offer for individual & collective upskilling and reskilling needs (both on soft and technical skills), leveraging internal and external pools of resources.

Talent & Leadership Development:

• Ensuring that AXA GBS systematically identifies, develops and retains crucial Talent profiles (as-is, future) by designing and implementing adequate development programs and processes based on people segments and skillsets.
• Fostering a culture of accountability, ownership and an outcomes-driven performance management through the development and implementation of fit-for-purpose leadership development programs.
• Promoting internal job mobility and connecting employees to career growth opportunities.

• Be a conduit on changing mindsets by focusing on educating and preparing individuals for modern workplace learning, nurture individuals to acquire skills and make the most of learning using technology.
• Coaching individuals to recognize that they learn from their daily work and daily interactions with their peers; inspiring individuals to manage their own professional development and develop managers to be able to support learning in their teams.
• Devise an effective performance consulting approach by working collaboratively with the business teams as strategic partners.
• Develop and implement AXA GBS L&D strategy, leveraging AXA Entities and AXA Group programs.
• Perform assessment of L&D needs in terms of business requirements and create a suitable framework for competency-based learning needs in line with business strategic priorities.
• Devise a robust plan for technical & behavioral trainings for the business; build a continuous learning culture to ensure employees are self-learning, sharing their learning and creating an environment to learn from each other.
• Work closely with multiple stakeholders in business lines/countries, liaising with the local/global HR teams in order to build trust and credibility around AXA GBS L&D Strategy and service offerings.
• Provide insights and execute specific talent management practices along with the strategic workforce planning team, HRBP and business team to upskill and reskill the workforce.
• Devise a suitable career framework as per defined people segmentation, and learning path for the employees to build an engaged workforce where people feel that their development is of paramount importance.
• Ensure the implementation, follow-up and operational management of learning. Constantly assess the effectiveness of the programs delivered for continuous improvement purpose.
• Establish a pool of vendors (Technical & Behavioral) to collectively partner in enhancing the competence in conjunction with the business roadmap
• Design & develop the learning content, learning policies, and artifacts.
• Review the SOP’s periodically to ensure the quality of the SOP’s are in line with industry standards.
• Manage a team of L&TD professionals.
• Manage the learning and development budget

PERIMETER OF THE ROLE: Global ( Based In India & Morocco).