Bayt.com
https://bayt.page.link/emTLcuhxniBrZad99
Back to the job results

IT Co-worker (Application Support) - Morocco

30+ days ago 2024/11/29
Full Time Employee · Min 2 Years of Experience
500 Employees or more · Retail & Wholesale

Get the Bayt App

Download the Bayt App to manage your real time conversation with the recruiter
Download App
Create a job alert for similar positions

Job Description

The core task of the IT Coworker is to ensure uninterrupted and efficient service be provided to the users and coworkers.

  • Ensure all IKEA IT applications / IKEA Business Tools in the store functioning well
  • Support IKEA coworker’s application like Navision , SMGF, DOMS, POS, PTAG,etc related issues.
  • Interact with business super users and get feed back/ requirements to improve application performance.
  • Maintain and Monitor all application tools.
  • Monitor daily backups of Application and SQL Databases. Troubleshooting and making sure to check if any failure of backups.
  • Monitoring and registering all the application related support for audit purposes in Support/ Helpdesk.
  • Perform preventive maintenance and routine monitoring to include creation and follow-up of applications
  • Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain
  • Documentation of all process and procedure.
  • Preparing business case for proposed solutions.


Skills

  • Upto 3 years’ experience in a similar role.
  • IT Related Bachelor Degree or computer diploma / certificate. 
  • Communication skills should be very clear in both written and spoken.
  • Strong identification with the IKEA culture and values
  • High interest in home furnishings, people´s life at home and the IKEA range
  • Understand Computers ,Network and Hardware fundamentals.
  • Excellent troubleshooting and problem-solving skills
  • Operational and procedural knowledge of Navision, DOMS,SMGF and Ecommerce
  • Understanding of User experience and User Journey.
  • Knowledge of troubleshooting different IKEA Business Tools
  • Experience of working in a customer-focused service industry
  • Up to date knowledge of market trends on different applications which support IKEA Business.
  • Able to handle simultaneous issues during peak times and capabilities to resolve them on time.


Preferred Candidate

Years of Experience
Min: 2
Loading... Email to Friend Complete Questionnaire
IKEA - Other locations logo
IKEA - Other locations
Follow Unfollow

IKEA - Al Homaizi Limited is the franchise rights owner for IKEA , the biggest furniture retailer in the world . We operate in Kuwait, Jordan and Morocco.  Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion! Join us to bridge your dreams and unique ideas within an organization that believes in People !

See Company Details
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE