IT Assistant

BepartofadynamicstoryofgrowthandinnovationacrossAfricaandjoinadedicatedteamfocusedondeliveringthemost
advancedanddesignledworkenvironmentsforlargemultinationalandlocalcorporationsoperatingontheContinent.KOFISIisAfrica'sleadingflexibleworkspaceprovider,offeringenterpriseallinoneMembershipstothemostsophisticated,
productive and engaging office environments available. Owned by Sunbird
Business Services, KOFISI has 6 Centres in Nairobi and is operational in a
further 4 gateway cities, including Lagos and Dar EsSalaam.KOFISI
believes that employees are the most important part of any business and by
providing a work environment that supports and stimulates its Members, through
leading space design, the latest technology and front foot hospitality
services, they will feel motivated and inspired to do their best - everyday.First
and foremost, KOFISI supports the productivity of business through first class
hospitality service and in order to maintainourbrandpositionastheflexibleofficeindustryleaders,weaskthateverymemberofourteamismotivatedto deliver an incredible customer service everyday.All
our personnel - no matter what their role - should be driven towards making
every Members' day hassle free, leaving themtoconcentrateonthemostimportantaspectsoftheirbusiness.Ifyou'dliketobepartofanexcitingandinnovative service-led
journey, and your skills, energy and experience fit, we hope you'll apply for a
position withKOFISI.Job PurposeThe IT Assistant will be
responsible for implementing and maintaining all ICT systems and processes,
providing front-line support to help users handle issues with computer
programs, hardware and peripherals. He/ She should always strive to research,
suggest and implement new innovations within ICT that increase efficiency in
the company. The IT Assistant utilizes technical and creative problem-solving
techniques, ensuring overall smooth running of all Centres within budget.Overall Duties and
Responsibilities·Phone
billingsoftwareoEnsures timely and accurate dissemination of
phone records to each Centre every billingdate
from 3CX phone system·NetworkmappingoEnsure all mapped resources are accessible to appropriate users
on the network from the application serveroEnsure all network resources are well
maintained, secured and on proper back-upsystemsoEnsure client networks and network resources
are well maintained.·FirewallapplianceoManage,configureandmaintainallSonicwallappliancesonthenetworktoensurethatcorporatebrowsing policies are adheredtooManage security policies to ensure threats
from outside are kept atbayoManage, monitor and secure VPN tunnels on the
KOFISI Wide AreaNetworkoLiaise with the supplier when needarisesoEnsure the equipment is on proper back-upsystem·InternetAccessoEnsuretheinternetisalwaysupandrunningandfollowtherightprocedureswheneverthereisanoutage from anISPoMonitor usage trends, analyze gateway reports
to advice on overall bandwidthrequirements·UsersupportoEnsure all KOFISI machines are properly
running and loaded with propersoftwareoEnsure that client on-boarding procedure is
followed with regard to ITproceduresoHelptroubleshootanddiagnoseclientsmachinesandadviseonsolutionsifproblemcannotberesolvedoTrain Centre teams on basic IT set-up and
troubleshooting procedures for clients within theircenters·Back-upoEnsure regular back-up of all KOFISI machines
is done per KOFISI policies andprocedures·Clienton-boardingoEnsurethatallICTrequirementsaremetandtheclientisproperlyset-uptoaccessallnetworkresources necessary i.e. internet, phones
andprinter·GeneralsupportoAdvise KOFISI administration when acquiring
new IT equipment and source for reliablesuppliers·Voice Over Internet Protocol(VOIP)oEnsure the entire phone system is always up andrunningoDirectly responsible for any outages from local telcos i.e. liaise
with support to troubleshoot and make sure service is restoredASAPoEnsure configuration is done properly to
accommodate SRST (Survivable Remote SiteTelephony)oEnsure the phone system is secure from any unauthorized access
both from within and without the KOFISI Wide AreaNetworkoDirectly manage the call manager in terms of any configuration to
accommodate client on-boarding and exitingoLiaise with the supplier in-case of any
problem I cannot resolve on myown·Switches and wireless accesspointsoEnsure the switches and access points are
properly configured andsecuredoEnsure the wireless is accessible by
authorized personsonlyoEnsure all appliances are on proper power
back-upsystems·Power BackupoEnsure all power backup systems are checked on
an regular basis to ensure 100% uptime on all internet, network and access
control equipment·WebsiteoBasic knowledge on website design and
maintenance – WordPress·NetworkinfrastructureoInstallation and termination of any new
network infrastructure that might be required likeCabling,Switches, Patch PanelsoTrace and fault finding on networkinfrastructureRequirements·Qualification &skillsoFluent in French, Arabic and EnglishoBachelor’s degree in Computer Technology from
a recognizedinstitutionoNetworkmappingoInteraction and configuration of Cisco systems
and appliances (routing andswitching)oBasictroubleshootingoGood knowledge of CiscoequipmentoGood knowledge ofVLANoWell presented –presentable appearance,
pleasant, maintains eye contact engagement andapproachableoReliable and able to work over weekends and
overtime whenrequiredoGood communication and reportingskillsoStrong time managementskillsoExcellent organizational, team and analyticalskills