Internal Systems Support Specialist

Job Category:

Pay Grade Range:

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Finance Active is a leading provider of debt management SaaS solutions to improve the performance of debt management and financial risk management: foreign exchange, investment, forecasting and guarantees. Permanently connected to the financial markets, our solutions allow the monitoring and valuation of positions, and simplify the management of operations considered complex.

We provide exceptional insights and a high level of support to finance teams. Our ambition is to increase their operating margin, maximize financial performance and streamline decision-making. In April 2021, Finance Active joined Altus Group, a leading provider of asset and fund information for commercial real estate.

Job Summary

This role is essential to managing the business’s internal systems support group, responsible for ticket triage, troubleshooting, and development across multiple platforms. The successful candidate will demonstrate expertise in technical problem-solving, workflow development, and systems integration.

Key Responsabilities 

• Manage and prioritize support tickets using ticketing tools (training provided for ServiceNow).

  
  

• Communicate with stakeholders to gather relevant details and provide regular updates.

  
  

• Assess ticket urgency and escalate when necessary.

  
  

• Demonstrate advanced Excel skills, including developing and optimizing VBA macros.

  
  

• Troubleshoot and debug VBA code to meet end-user requirements.

  
  

• Design, build, and maintain automated workflows using Power Automate.

  
  

• Debug and resolve issues in workflows, handling conditions, loops, and complex logic.

  
  

• Integrate Power Automate with other Microsoft services such as SharePoint, Forms, and Outlook.

  
  

• Create and maintain Power BI dashboards and reports, adhering to best practices in data visualization.

  
  

• Resolve data upload and integration issues using APIs and CSV protocols.

  
  

• Verify and format data to ensure accuracy and integrity before uploads.

  
  

• Maintain Tableau dashboards and reports to support subscription dashboards.

  
  

• Utilize advanced MS SQL skills for querying, optimization, and database management.

  
  

• Leverage Python for data manipulation, automation, and analytics.

  
  

• Manage and integrate data workflows within Snowflake for cloud-based data warehousing.

  
  

• Execute ETL processes to extract, transform, and load data, ensuring quality and integrity for Tableau dashboards.

  
  

Key Qualifications

• Master's degree in Computer Science, Information Technology, Data Analytics, or a related field (Bac +5)

  
  

• Proficiency in ticketing systems (ServiceNow preferred, training provided).

  
  

• Advanced Excel and VBA development skills.

  
  

• Experience with Power Automate, Power BI, and Tableau.

  
  

• Knowledge of Snowflake integration

  
  

• Experience in ETL processes, MS SQL, and Python development.

  
  

• Stay updated on features, tools, and best practices for relevant platforms.

  
  

• Maintain clear documentation for workflows, troubleshooting steps, and training purposes.

  
  

• Provide clear, effective communication for collaboration and stakeholder interactions.

  
  

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health. 
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.