Glover Specialist

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Join us as a Glover Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Be the main owner of multiple cities and have a thorough understanding of the situation at all times
• Daily KPI monitoring, reporting, and improvement with a focus on couriers’ operations metrics
• Be a direct report to the Regional Operations Manager. Supporting him/her to handle end-to-end operations processes.
• Recruit, train, and onboard the entire fleet of Glovers (couriers) and help them have a smooth transition toward the Ride of their lives
• Identify and explore new acquisition channels to find potential couriers through both offline and online channels.
• Understand your diverse fleet and build a trustful relationship with them. Be their main point of contact and provide support during the onboarding process and all courier journeys.
• Give support in the slot forecast creation providing localized city inputs that can improve the accuracy
• Be responsible for implementing initiatives that improve the acquisition and retention of the couriers. 
• Give support in the slot forecast creation providing localized city inputs that can improve the accuracy
• Handle procurement, ensuring all Glovers receive their work kits and are ready to spread the Glovo brand
• Solve problems and provide support to Glovers

WHAT YOU WILL BRING TO THE RIDE

• You have 2 years of previous experience in on-demand fleet management or supply chain management
• Good communicator with the ability and agility to solve problems
• Being highly motivated to work for a fast-growing startup
• Basic Excel and Data Interpretation Skills
• Enjoy learning and adapting to new technologies
• Have initiative, be proactive, and be autonomous - Glovo is also yours!
• Have good energy and like what you do, even on bad days
• University degree
• Fluent in English and Native in French and Arabic 
• An empathetic, inclusive, and curious attitude

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!