About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
FLOOR SUPERVISOR –Four Seasons Hotel Rabat Kasr Al Bahr, Morocco
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:
This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.
Responsibilities
Key duties:
• Is seen as working hands-on, assisting colleagues in crunch times
• Actively participates in briefings and meetings and attends all scheduled training sessions
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Inspects all rooms in a timely manner to ensure that they meet the Four Seasons Rabat standards
Operational:
• Reports for duty punctually always wearing the correct uniform and name badge.
• Provides courteous and professional service at all times.
• Liaises and cooperates with front office to ensure all areas are ready as per the needs of the department.
• Is constantly aware of the room status to obtain maximum vacant rooms for sale.
• Liaise and cooperates with the engineering department for all maintenance repairs to be done in various areas
. • Completes daily checks of all guest rooms on allocated section and reports discrepancies found.
• Checks VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay.
• Ensures that pantries are properly stocked with linen, guest supplies and cleaning supplies according to the established par stock.
• Ensure all deep cleaning programs are carried out as per set schedules.
• Ensures that plants and flowers are looking fresh and in good condition and to inform the florist of any touch ups that need to be done.
• Understands and adheres to all fire safety procedures.
• Carries out other duties assigned by the Ass HK Manager/ Director of Housekeeping & assists in any special projects.
• Is aware of the company’s quality policy, guiding principles and hallmarks and ensures that these are put into practice in our daily work activities.
• Communicates new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.
• Control department forms and records according to the Four Seasons standards for document control.
• To train and coach all housekeeping attendants according to the monthly training plan set-up by the departmental trainer.
• Assists in all inventory checks which are conducted on a monthly or quarterly basis.
• Allocates rooms to housekeeping attendants according to the system implemented in the hotel.
• Ensures that a complete handover is done at the end of every shift, logging any relevant information or requests. Ensures all discrepancies are reported in a timely manner.
• To control the usage of guest amenities, cleaning chemicals, cleaning equipment and linen ensuring that there is no misuse, wastage or over ordering.
Skills:
• Good interpersonal and communication skills, both in person and by telephone.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up.
• Must be available to work weekends, days, evenings and holidays.
• Good reading, writing & oral proficiency in the Arabic, English and French languages.
• Previous Luxury Hospitality experience.
• Previous experience in working with Opera & HotSOS preferred.
